These are challenging times for companies anywhere in the world.  Rising client expectations, shifting policies on outsourcing and trade, shrinking profit margins, evolving technology platforms and high rates of employee attrition are only some of the realities they face today.  To meet these challenges, company leaders need to be strong in three key areas: Performance, Motivation and Relationships.  They should recognize what needs to happen, know how to make it happen quickly and effectively, be motivated to tackle with optimism the biggest challenges head-on and build strong relationships with their clients, peers and team members.  To do these things well so they can achieve tangible results, the company’s leaders should learn to consciously adapt their behaviour to their circumstances.  The foundation for this learning is the ability to manage one’s emotions and the emotions of others.  This ability, also called Emotional Competence, is considered today an essential leadership competence.

The realization that the primary ingredients of adaptation or change within oneself revolve around emotions may not always happen.  Some of these emotions are aversion to change and making mistakes, fear of failure, performance anxiety, frustration and resentment.  The ability to deal effectively with these emotions elevates the leader to higher cognitive levels of problem solving, allowing his/her wisdom to surface.  A lack of this competence will result in ‘knee-jerk’ reactions, leading to multiple undesirable consequences: clients are impacted directly, the image of the organization suffers and working relationships between managers and their colleagues can get frozen into troubled patterns and deteriorate.

The Emotional Competence Program enables participants to start with an understanding of the basics of the twin inter-related constructs, Emotions and Self-esteem.  Enhanced awareness of these two constructs, through a learning process that is both cognitive and experiential, lays the foundation for enhancing emotional competence.

The Emotional Competence Program also helps participants understand through individual assignments and group exercises that ‘learning’ is essentially ‘changing behaviour’.  This understanding will help managers: a) develop a positive attitude to behaviour change, b) become more empathetic to the challenges faced by their teams and therefore c) become more effective leaders as agents and accelerators to the change itself.  Additionally, they will learn to adapt to context, as their values and beliefs get re-stacked and re-prioritized.  More specifically, program participants will be enabled through experiential exercises and role-plays to:

• Gain understanding of Emotions and Self-esteem
• Recognize relevance of Emotions & Self-esteem in Emotional Competence
• Increase in self-awareness and how to handle triggers
• Gain in empathy when dealing with other people
• Use appropriate tools and tips for managing their emotions and those of others
• Handle surprises, disappointment & uncertainty better

Please contact us for more details on how this program can make a difference to your leadership team and high potential managers.